Business Analyst (Northwich) 

Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you! 

We are looking for a Business Analyst to join our Customer Experience Team at RMG. This is a fantastic opportunity to play a key role in shaping how we understand and enhance the customer journey across our services. 

Where will I be working? 

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home 

What You’ll Be Doing: 

• Collaborating with stakeholders to define and document business needs and scope. 

• Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives. 

• Mapping and analysing customer journeys to identify pain points and opportunities for improvement. 

• Leading change management activities and evaluating the impact of process improvements. 

• Supporting the delivery of customer-focused transformation projects using Agile methodologies. 

What We’re Looking For: 

• Proven experience as a Business Analyst focusing on customer journey and experience. 

• Strong stakeholder engagement and communication skills. 

• Proficiency in tools such as Power BI, Excel, JIRA, and UML. 

• Experience in the completion of UAT, UAT test scripts and User Stories 

• Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments. 

• A valid driving licence is preferable, as our offices are not easily accessible via public transport. 

Desirable: 

• Experience in a similar industry or business environment. 

• Knowledge of Salesforce 

• Bachelor’s degree in a relevant field. 

What does RMG have to offer you? 

• 27 days holiday plus all Bank Holidays 

• Option to buy/sell up to 5 days annual leave each holiday year 

• Life Assurance Cover  

• Job Apply Here

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